Customer Care Specialist with American Tire Distributors

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Customer Care Specialist will be responsible for resolving any emerging customer problems with accuracy and efficiency. This role acts as a liaison between customers, ISSRs, sales staff and supply chain with a primary focus of customer issue resolution. The Customer Care Specialist will also support the market with sales related customer administrative functions.

Primary Responsibilities:

Owns customer escalations from the ISSRs and sellers Responsible for tracking, updating and prompt follow up always ensuring we close the loop   Responsible for directly resolving issues within their scope of access and authority   Look for trends and properly communicate to sales and supply chain leadership Keep very open lines of communications with DOS, sales staff and market supply chain Monitor reporting to identify market specific issues Assist with new customer on boarding Provides weekly update of all new account and new program dealer activity Monitors all new program dealers  Processes national accounts for select, key customers Support all miscellaneous sales related market customer needs as they arise.

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