Dispatch Assistant - Pro Truck Lines - Full-time
More information and directions on applying can be found here.
Duties include recording of inbound and outbound equipment, monitoring scheduled versus actual equipment types, and using TruckMate System reports to dispatch drivers.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Dispatches drivers, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Works with Transportation managers, and the service department to optimize routes
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes to appropriate Drivers throughout the day and for the next day;
Handles incoming calls and e-mails from customers and other departments; manages requests for pick-up & deliveries.
Troubleshoots and resolves potential problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel.
Our ideal Candidate is:
Able to perform, but not limited to, the aforementioned tasks
• Skilled in working with computers, including Windows and Microsoft Office, AS400/ TruckMate
• Quick when learning new programs and processes
• Able to communicate professionally both verbally and in writing
• Possess strong communication, customer service, and support skills
Ability to work nights & weekends
We offer a comprehensive benefits package including competitive pay, medical, dental vision, disability, and 401K.