Shelter Advocate - The West - Part-time

Read full description of the position and the qualifications below.
To apply, contact Jenn Lasko

General Description of Work: The Shelter Advocate is responsible for upholding a safe and nurturing shelter environment. Ensuring the overall safety and security of the shelter, providing 24/7 staffing at the front desk. Answering our 24/7 hotline providing safety planning, resource connections, and shelter screening in accordance with the DV coordinated access system. Supporting the daily operations of the shelter which include but are not limited to meals, cleaning, safety patrols, receiving and sorting donations, front desk duties, crisis intervention, emergency response, and providing trauma informed care to participants of the emergency shelter program. Offering co-case management services as needed with the support and direction of Primary Advocate.

Qualifications: Duties include:
• Provide supportive services to participants applying the trauma informed care model
• Answer multi-line telephones and deal appropriately with visitors to the facility. May require long periods of sitting at a desk using a personal computer and telephone. Able to walk, sit, stand, bend, on an intermittent or sometimes continuous basis. Must occasionally lift and move up to 25 pounds.
• Maintain ongoing professional relationship in all interpersonal contacts (note confidentiality and professional guidelines requirements)
• Log pertinent information in a timely fashion
• Coordination with co-worker, perform security and fire watches throughout the building.
• Responsible, along with co-worker, for meal preparation as needed
• Provide information and referrals, crisis intervention and support to incoming contacts.
• Receive and route inquiries and messages, inter-office notes and program materials as appropriate.
• Assist in maintaining client files by logging appropriate information and incidents occurring during shift.
• Maintain front desk materials in an appropriate manner.
• Receive, log, receipt, sort and store incoming donations and fees in the appropriate manner.
• Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and program rules/policies.
• Complete Safety and Stabilization Assessments as necessary and log SSA’s into reporting portal
• Advocate, support and encourage personal empowerment of the participant and within the shelter setting
• Supporting exit process including exit evaluation proper turnover of space, and forwarding information to the front desk for all exited participant and is completed upon exit
• Attend to the safety and security needs of the shelter at all times including fire watches and drills. Operate the security system, fire alarms, and commercial kitchen appliances with the utmost of confidence and diligence.
• Maintain high ethical standards with peers and outside agencies
• Uphold all confidentiality policies and procedures in accordance with agency policies and VAWA Standards. Must maintain the integrity of confidential communications or activities. . It is essential that confidentiality and privacy be observed.
• Must maintain professional, courteous and cooperative manner with all community partners, TSA staff, personnel, clients, and outside contacts and demonstrate respect and a positive attitude toward them at all times.
• In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position
Qualifications: Experience in a social service setting working with vulnerable populations and/or trauma survivors or equivalent work experience. Training and experience in domestic violence, residential services, non-violent communication, crisis intervention. Ability to work with various socio-economic, ethnic and racial populations a must; good written and oral communication skills; knowledge of social services network; commitment to non-violence in all interactions. Computer skills required to perform tasks related to the position. The individual must have/obtain yearly certification in first aid, CPR.
This is a part time Shelter Advocate position covering swing, weekend, and overnight shifts as needed. Please only apply if you feel you will be available for graveyard shifts.
Personal: The West values the diversity of the people it hires and serves. Diversity at the West means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Job Type: Part-time
Salary: $14.99 to $15.00 /hour

Babs Adamski