A class for small business owners who wish to use excellent customer service to build their customer base.

Customer service is more important than ever to grow your small business and maximize revenue. Small Businesses have traditionally focused on product price points and features to drive sales, but the customer service experience also has a significant impact on sales and growth potential. In this class we will cover:

• How to assess customer business needs and exceed customer expectations

• Critical thinking skills to resolve incidents quickly and consistently

• Active listening skills and effective communication strategies

• How to identify and defuse challenging customer behavior

• An awareness of the core processes and best practices used in service and support

More info and registration: https://www.eventbrite.com/e/customer-service-virtual-class-tickets-459398512317?aff=ebdsoporgprofile